messaging for emergencies


Case Study: Upper Eden Community First Responders Team


The Upper Eden Community First Responders team are volunteers who give their time freely to help save lives in their community. Community First Responders are everyday members of the general public who are trained in the use of Automated External Defibrillators and the treatment and control of a wide range of potentially life threatening conditions.

In cases of heart attack it has been identified that early intervention can result in a significant improvement in prognosis. CFRs provide support to the regular Ambulance Service by attending serious and life threatening 999 calls in and around the community, providing the earliest possible intervention for patients in the first few minutes until the arrival of an Ambulance.


Upper Eden CFR's were looking for a system that could enhance communication within their team. They needed to quickly pass details of an incident to all team members, but had not yet found the ideal method.


Upper Eden CFR's approached Responder Technology, operators of the SMS Responder Service, to trial their SMS system. SMS Responder gave Upper Eden CFR's the ability to store all numbers securely on-line as opposed to on a single device. It provided the ability to send text message to a targeted group of people, thus controlling costs. It also freed up organisers to concentrate on the incident. Currently the call is initiated from the Ambulance Service Control, then routed to all members of the team using SMS Responder.

Upper Eden CFR's are now discussing SMS Responder with their ambulance service trust with a view using the service elsewhere.

Customer website:

“The SMS Responder service provides a valuable communications system for our team. In our deeply rural community we have found that 'blanket cover' is far more effective than an on-call system, and it is essential that we know who is responding to calls so that we can be reactive with our cover.”

Libby Bateman, Communications Officer